Frontline Management (601)

About this Toolbox: Description | Competencies | Project Manager | Lead Agent | Purchase this Toolbox | Patches | Teacher's Guide | Information Sheet

Training Package

BSB01 Business Services

Qualifications

BSB41004 Certificate IV in Business (Frontline Management)

National Training Quality Council Noted logoThis product has been noted
(endorsed) by the National Training
Quality Council (NTQC).

Availability

This Toolbox is completed and can be purchased from Technical and Vocational Education and Training (TVET) Australia Limited.

Description

In the 'Up Front!' Toolbox learners work through applied learning tasks using the 'See-Try-Apply' model. This empowers them to quickly gain a practical understanding of a skill, and apply it to their own workplace. In 'See' learners observe one of the six case study team leaders solving a practical workplace problem, using practical tools. In 'Try' learners respond to 'what-if' scenarios to develop their problem solving skills. In 'Apply' learners transfer their learning to their own workplace, helping them to achieve positive outcomes for the whole team.

Each task is supported by a learning pack to help learners develop their knowledge and skills for the task. Learning packs contain an accessible audio overview of the content, a comprehensive content guide written in easy-to-read plain English, links to websites with more resources, and a self-check quiz to help give learners a sense of 'How am I going?'

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Competencies

BSBCMN402A Develop work priorities
BSBCMN410A Coordinate implementation of customer service strategies
BSBCMN411A Monitor a safe workplace
BSBCMN419A Manage projects
BSBFLM403B Implement effective workplace relationships
BSBFLM405B Implement operational plan
BSBFLM409B Implement continuous improvement
BSBFLM412A Promote team effectiveness

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Project Manager

Mr Barry Reeves
Chief Learning Design Officer
OTEN
Ph. (02) 9715 8652
Fax. (02) 9715 8154
barry.reeves@tafensw.edu.au

Lead Agent

Open Training and Education Network (NSW)


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Purchase this Toolbox

This Toolbox is available for purchase from TVET Australia Limited (formerly ATP).

To place an order:
You can place an order online via this Product Page.
    or
Phone: (03) 9832 8188
Fax: (03) 9832 8199
Email: sales@tvetaustralia.com.au
(Please quote the following product code: atp9243)

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Teacher's Guide

Download the Teacher's Guide for Front Line Management (Word - 364 KB).

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Patches

Update #1

Issue: This patch is for the Frontline Management (Up Front!) Toolbox 601. There are links on the site maps to pages which don't exist - they were included by mistake. Users can easily remove the extra links from the site map pages for each unit by following the instructions and replacing the site map files in the relevant unit.

'How to update' document:
Instructions for updating your Frontline Management (Up Front!) Toolbox 601.pdf (25KB)

Download updated files: flm_fixes.zip (46KB)

Last updated: 31.08.05

Update #2

Issue: Some web servers exhibit behaviour that is not expected by the “guided tour” section of the FLM Toolbox. If you find that you get stuck at a loading screen when you select the guided tour, then you need this patch.

This issue has only been seen so far on Apache 1.3 under Debian Linux, but may occur on other platforms and potentially browser combinations.

If your guided tour works then you don’t need this patch. The patch ensures that the Flash movie correctly recognises when loading has occurred. The original file would initiate a reload on timeout, getting stuck in a loop, rather than just waiting a little longer.

'How to update' document:
Instructions for update #2 Frontline Management (Up Front!) Toolbox 601.pdf (55KB)

Download updated files: FLMServer_Patch2.zip (74KB)

Last updated: 25.01.06

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Information Sheet

Download the information on this page as a PDF.

Download the Information Sheet for Front Line Management (PDF - 57 KB)

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