Retail Supervision (313)
WRR30102 Certificate III in Retail Supervision
product has been noted
(endorsed) by the National Training
Quality Council (NTQC).
This Toolbox is available for purchase.
This Toolbox contains resources and activities to assist you to complete ten units of competency from the Certificate III in Retail Supervision.
It is based on a series of scenarios that take place inside a major retail store where the learner has just been appointed as a Trainee Supervisor of the Sports Department and has 15 staff reporting to them.
Each of the units of competency is presented as a scenario, a realistic set of learning tasks set in the virtual shopping centre. The scenarios provide a connection between the theoretical and practical elements of training and encourage individual as well as workplace learning.
This courseware is self-guiding and the role of the educator is to facilitate the learning experience to the individual’s working environment.
Tools for the Trainer and Learner include self-assessment, tracking of activities and answers, communication tools and development of a portfolio of evidence for assessment.
Policies and documents customised by your organisation can be placed in the documents directory for download.
WRRCS4B Coordinate interaction with customers
WRRER2B Coordinate work teams
WRRER3B Maintain employee relations
WRRLP3B Maintain store safety
WRRLP4B Maintain store security
WRRI15A Maintain and order stock
WRRLP7C Monitor food safety program
WRRM3B Coordinate merchandise presentation
WRRS3B Coordinate sales performance
WRRSS10B Recommend sporting products and services
WRRM4A Co-ordinate housekeeping (additional)
To place an order download the Toolbox order form (Word 670KB) and fax or post it to eWorks.
437 St Kilda Road
MELBOURNE VIC 3004