Tourism and Hospitality AQF II & III (110)
Training Package
THH97 Hospitality
THT98 Tourism
Qualifications
THT30298 Certificate III in Tourism (Retail Travel Sales)
THT30398 Certificate III in Tourism (International Retail Travel
Sales)
THH32897 Certificate III in Hospitality (Accommodation Services)
Availability
This Toolbox is available for purchase.
Description
This Toolbox has been developed to support the Tourism and Hospitality Training Packages. It contains a variety of learning resources for 17 units of competency at Certificate II and III level.
The Toolbox contains a number of resources for each unit of competency.
Competencies
Tourism
THTSOP02A Source and provide destination information and advice
THTSOP03A Access and interpret product information
THTSOP04A Sell tourism products and services
THTSOP06A Receive and process reservations
Hospitality
THHBFO01A Receive and process reservations
THHBFO02/3A Provide accommodation and reception services
THHBFO08A Conduct night audit
THHBH01A Provide housekeeping services to guests
THHBH02A Clean premises and equipment
THHBH03/4A Prepare rooms for guests
THHGCS03A Deal with conflict situations
THHGCS02A Promote products and services to customers
THHGCT02A Produce documents on computer *
THHGCT01A Access and retrieve computer data *
THHGFA02A Maintain financial records
THHGGA01A Communicate on the telephone
THHGTR01A Coach others in job skills
It is recommended that these units be partially delivered face to face with trainees as part of an induction session.
Purchase this Toolbox
To place an order download the Toolbox order form (Word 677KB) and fax or post it to eWorks.
eWorks
Level 5
437 St Kilda Road
MELBOURNE VIC 3004
Tel: +61 3 9661 8700
Fax: +61 3 9661 8799
Email: enquiries@eworks.edu.au
Web: www.eworks.edu.au
Teacher's Guide
Download the Teacher's Guide for Tourism and Hospitality AQF II & III (Word - 94 KB)
Information Sheet
Download the information on this page as a PDF.
Download the Information Sheet for Tourism and Hospitality AQF II & III (PDF - 53 KB)
