Busy people don't have time to wade through lengthy messages to find out what you want. If you structure your emails and letters well, you will make your message clear and more likely to achieve the desired result.

Click on the sections of the sample email shown to find out some tips for writing emails. Similar tips apply to writing letters.

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Always re-read an email before you send it to check that it:

• makes sense
• says everything you want it to say
• contains no spelling errors.