Eliminate negative phrases and replace them with positive ways of conveying the same information. Below are just a few examples of positive phrasing.
- If you can send us [whatever], we can complete the process for you.
- The information we have suggests that you have a different viewpoint on this issue. Let me explain our perspective.
- Might we suggest that you [suggestion].
- One option open to you is [option].
- We can help you to [whatever] if you can send us [whatever].