ICTTC200A Use telecommunications technology in receiving/making calls in the call centre environment
ICTTC201A Use basic computer technology to process enterprise and customer data
ICTTC202A Use specific enterprise systems to satisfy customer requirements
ICTTC204A Provide quality customer service
ICTTC207A Conduct outbound telemarketing campaign
ICTTC210A Process sales of limited product/service from incoming inquiries
ICTTC213A Provide support and assistance to customers relating to a particular product/service
ICTTC219A Resolve complaints dealing with specific product/service
