As a Team Leader you may not have any input into the way in which
your company or organisation views organisational learning.
However, you do have the ability to:
To create a learning environment you should:
- Role-model a positive attitude towards learning
is important to show your team members that you are interested
in the learning activities they are involved in.
the time to debrief any internal or external learning activities
with your team members will indicate your interest in them as
individuals as well as the learning process.
that learning activities don't only happen in a formal training
environment. Your team members learn from each other through observation
is important that you encourage these habits rather than assuming
your team members are chatting or wasting time. You will need
to find an acceptable balance between maintaining productivity
and allowing learning activities to take place.
In a Customer Contact Centre it is often difficult to have all
of your team members in the same place at the same time to enable
team training activities to occur.
For this reason you will need to be creative when planning and
implementing learning opportunities.
Remember too that your team is made up of a number of experienced
and skilled individuals. Utilise these skills and experiences
by allowing your team members to deliver learning activities.
may be in the form of one on one coaching sessions or by constructing
a communication tool to distribute to other team members.
a resource centre for access by all team members will enable them
to utilise the information as they require it. This could be as
simple as setting up an in tray or desk to house all hard copy
resources and a shared directory for all soft copy resources.
As a Team Leader it is sometimes difficult to support the learning
activities of your team members. At the end of the day you have
targets to meet, customers to serve and tasks to complete to support
It is important to step back and look at the bigger picture. What
benefits can the learning activity provide the individual team
member, the team and the company?
Supporting the learning activities your team members undertake
does not refer to work related activities only. It is important
to encourage and support your team members in their personal learning
Learning in any form fosters further learning. Your support of
individual and team interests increases the development of a positive
attitude towards learning which forms the foundation of a learning
If you would like to read more about Creating a Learning Environment
look at the following