after your customer
Otel is a high quality chain of hotels located in all major Australian
cities and regional centres. Its main customer is the international
have more than 10,000 people employed. Although our staff are loyal
to the corporation, there is a degree of staff turnover. Training
our personnel in the practices of the corporation and codes of dress,
customer relations and service procedures is absolutely important
to our name and viability.
is presently seeking to develop training courseware for customer
relations in the hospitality industry. This is aimed at those just
beginning to work for the corporation. These people are very carefully
screened on entry. They come from a range of backgrounds, and some
may not have worked in the hospitality industry previously. Their
educational backgrounds are varied.
this kind of background, we consider it necessary to produce this
training material on a CD-ROM using elements of simulation and gameplay
to make the courseware more stimulating and challenging.
are requesting that proposals are submitted to design this courseware.
The budget is $40,000 for the production of the material.
The courseware material needs to introduce human 'face to face'
elements to the simulation presenting information on how to deal
with a customer complaint.
and design an example of gameplay that encourages students to actively
engage in a sequence of steps that progess through a series of desirable
and/or undesirable outcomes depending on player choices.
design document for a proposed game featuring a paper prototype
should be provided.
proposed gameplay should be entertaining and instructive.
document should include:
We would like a summary of the game setting and objectives.
We need a summary of what is expected by players or audience.
We would like a very basic representation of what players will see
on the screen. The paper prototype should be a simplified diagram
or series of diagrams of screen layout in your game. It needs to
feature the characters, tokens, environment, objects and navigation
Rules and mechanics
How does the game work? This should include a succinct description
the basic controls and how to use them
rules and constraints
variables that can be set by users (if any)
We require a list indicating:
tasks they will need to carry out for this specific production
facilities required for these production tasks
We also need an indication of the time it will take to produce the