Plan an induction program
Large cleaning companies may have a regular induction program that is conducted with each new intake of staff. This practise may not suit smaller cleaning companies that employ fewer cleaning staff at irregular intervals.
As a team leader, you may be required to conduct an induction for new employees as they join your team. If you are required to induct a new employee, you will need to decide:
- what information to include in the induction program
- when the induction program will take place
- where the induction will be given
- how the information will be given
- who will give the information.
Step 1: Create an induction checklist
What do you want to include in your induction program? Your induction checklist could include:
- an introduction to other staff
- an introduction to the workplace, including a tour of the premises and its facilities
- an introduction to the tasks and responsibilities of the job
- working conditions such as dress code, uniforms, policies and procedures
- instruction in internal communications procedures
- security procedures
- occupational health and safety information
- introduction to other staff and the team leader, supervisor or manager.
Step 2: Organise a schedule and venue
Decide what training needs to be done immediately before the new employee starts work, what training can be done as soon as they start work, and what training can be done over a period of days or weeks once they have commenced work.
Decide where each item on your induction checklist will take place and who will be responsible for conducting that part of the induction. Information related to working conditions could be given by a manager in the company's head office. Information related to cleaning tasks could be given by a team member in the cleaning workplace.
Step 3: Document the induction plan
Once you have your plan outlined, you can draw up the induction program. Here is an example of one you could use:
|Date (when)||Topic (what)||Location (where)||Method (how)||Instructor (who)|
Induction planning tips
- Conduct the induction in small steps to avoid information overload.
- Give an induction checklist to the new employee and ask them to tick off items once they have been completed.
- Provide documents that summarise the key information. For example, include a site map with key features identified for them to tick off on their tour of the workplace.
- Consider setting up a 'buddy' system in which the new employee is assigned a buddy or fellow team member who works closely with them during their early stages of employment.