People often resist change if it is imposed on them and they have no say in it. The key to managing change is to gain the commitment (or at least the acceptance) of those affected by the change or those who will implement it.
If you are the supervisor or leader of a work team, it helps to understand that many psychologists identify four stages people may go through during change:
Your task as their supervisor or team leader is to assist staff to work through these stages.
Go to the General Manager’s office at ValleyView headquarters and interview Angus Smissen about how staff respond to change.
You: Hi Angus, my discussions with various staff at ValleyView have revealed mixed perceptions of the new branch office we’re setting up. Can I ask you a couple of questions on this for my report?
Angus: Sure. I’ve got a couple of minutes before my next meeting. What have you been finding out?
Record these details for inclusion in your report.