OLS has been working closely with Carol Pallie from Ruth Barnes' Health Campus, to develop a learning program that will improve customer relations skills for staff in the dental clinic.
A detailed Training Needs Analysis (TNA) was recently completed, in which the unit HLTCOM1A from the Health Training Package was identified as the most appropriate unit for delivery. You are now required to analyse the results of that TNA and consult with stakeholders at Ruth Barnes' to develop a learning program for the staff.
The project planner gives you two ways to find all the information you need to complete this project. Both options contain the same learning material, just choose the approach that suits the way you like to work!
Click on the "Project Guide" tab below for a step-by-step guide instructions to help you complete this project. The Project Guide includes direct links to all the resources and information you need. Choose this option if you like to work through projects in a methodical step-by-step way.
Click the "DIY Project" tab below for a complete list of all the resources and information that relate to this project, and select the ones you wish to investigate. Choose this option if you would prefer to figure things out in your own way.
Click the "Workplace Project" tab below if you are currently involved in (or have experience with) competency-based training and assessment as a VET trainer/assessor.
Hi there! I'm Jasper Wellard, the design and delivery expert here at OLS.
I've been working with Carol Pallie from Ruth Barnes' Health Campus, to come up with a learning program that will address some development needs for staff at the dental clinic. A Training Needs Analysis (Word 62Kb) has been completed, and we have chosen the unit HLTCOM1A from the Health Training Package. Now you need to develop a learning program that we can present to Carol for her approval.
We have three main steps to go through:
Remember, you can choose the "Project Guide" option, where I'll break the task down into easy to follow steps, or the "DIY Project" option, where you can follow your own direction.
When you have completed this project, save your work into your evidence portfolio and check with your facilitator for further instructions.
© Commonwealth of Australia | Licensed under AEShareNet – S Licence