As part of OLS's ongoing improvement processes we ask our trainers to participate in peer reviews. One of our trainers (the reviewer) will be asked to observe a colleague as they deliver a training session, and then complete a 'peer review checklist'.
For this project you will be reviewing a training session delivered by OLS trainer/assessor Peter Farnsworth. He will be delivering the unit ICTTC204A Provide quality customer service to a group of learners from nFinity marketing. The training session will take place in the OLS training room.
In order to complete the peer review you will need to do the following tasks:
The project planner gives you two ways to find all the information you need to complete this project. Both options contain the same learning material, just choose the approach that suits the way you like to work!
Click on the "Project Guide" tab below for a step-by-step guide instructions to help you complete this project. The Project Guide includes direct links to all the resources and information you need. Choose this option if you like to work through projects in a methodical step-by-step way.
Click the "DIY Project" tab below for a complete list of all the resources and information that relate to this project, and select the ones you wish to investigate. Choose this option if you would prefer to figure things out in your own way.
Click the "Workplace Project" tab below if you are currently involved in (or have experience with) competency-based training and assessment as a VET trainer/assessor.
Hi! I've chosen you to do this peer review because I think you can learn a lot from the experience. Watching someone else deliver a training session can help you to understand the dynamics involved in delivering training to a group.
Peter Farnelli is new to OLS. He's been with us for about six months and he's doing pretty well, but I think there are quite a few ways he can improve his group facilitation skills so I'm hoping you will be able to identify some things he can do better during your peer review.
In order to complete a peer review you will need to review Peter's training documentation and observe his training delivery. As you do so, you will make notes and fill in a peer review checklist where you identify areas for improvement.
Before you start you might like to find out more about how to facilitate group learning.
If you would like to start your peer review straight away then just click here!
Remember to click on the "Project Guide" and "DIY Project" tabs above for assistance and resources.
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