For nFinity Marketing to be a successful business, it is essential that staff members communicate effectively with one another and with clients, but lately there have been a few problems. A couple of clients have complained about receiving confusing emails and poorly written letters, and some staff say they have not been receiving properly noted phone messages.
Bill Buckingham from nFinity identified that the main problem area was the sales department, so he asked OLS to deliver the unit (BSBCMM201A) Communicate in the workplace to these staff. Now they need to be assessed to show that they are competent, and it is your task is to develop the assessment tools that we will use.
OLS assessment "guru" Stephanie Mills is going to help you develop appropriate and valid tools. You will also have to consider how you can adapt your assessment tools to suit the needs of a candidate with special needs.
The project planner gives you two ways to find all the information you need to complete this project. Both options contain the same learning material, just choose the approach that suits the way you like to work!
Click on the "Project Guide" tab below for a step-by-step guide instructions to help you complete this project. The Project Guide includes direct links to all the resources and information you need. Choose this option if you like to work through projects in a methodical step-by-step way.
Click the "DIY Project" tab below for a complete list of all the resources and information that relate to this project, and select the ones you wish to investigate. Choose this option if you would prefer to figure things out in your own way.
Click the "Workplace Project" tab below if you are currently involved in (or have experience with) competency-based training and assessment as a VET trainer/assessor.
Hi, I'm Stephanie. Let's look at the project and see what's involved.
Bill Buckingham from nFinity Marketing needs his sales staff assessed on their new skills, now that they have completed their training in the unit (BSBCMM201A) Communicate in the workplace.
Your assessment tool(s) must provide enough evidence to show that candidates have met all of the Performance Criteria for the unit.
A needs analysis has found that all candidates should be able to be assessed on this unit without any special considerations, except for Matthew Riley (Matt), who is vision impaired.
The first thing you should do is visit the NTIS website and familiarise yourself with the Performance Criteria and evidence guide for (BSBCMM201A) Communicate in the workplace. Be sure to also check for any Assessment Guidelines, Qualification Packaging Rules and Implementation Guide that may be available for the Training Package.
Then have a look at all the resources I have put together to help you through the process of developing your assessment tool, by selecting either the "Project Guide" or the "DIY Project" tab above. When you have completed this project, save your work into your evidence portfolio or check with your facilitator for further instructions.
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