ACT Toolbox Champion Service - Generic activities in Toolboxes
Many of the Flexible Learning Toolboxes contain learning material related to generic skills that are essential in any workplace. For example, all learners need to be able to communicate with others in their workplace and to work well with their colleagues. They also need to know the basic steps in dealing with risks and accidents in their work environment. Why not use activities from the Flexible Learning Toolboxes to help your learners acquire these skills.
The links below will take you straight to Toolbox activities. Remember, if you find material in the Toolboxes that you would like to customise further for your learners you can download individual Toolbox pages from the Toolbox Resource Collection.
- Toolbox links for occupational health and safety procedures
- Toolbox links for communicating with clients and customers
- Toolbox links for business tasks and administration
Occupational Health and Safety
Many of the Flexible Learning Toolboxes contain learning material related to OH&S. Take a look at some examples:
- Learning how to identify and control salon hazards, complete an accident report and understand legislation will help learners Ensure Safety in the Salon in the Hairdressing Toolbox.
- The Retail Operations Toolbox has lots of information and activities to help learners Apply safe working practices.
- Learners can find out about legislation and about identifying, assessing and rectifying risks when they Follow health, safety and security procedures in the Music Industry Toolbox.
- The Warehousing Toolbox has 7 interactive tasks to check learners' knowledge on Applying accident procedures.
- OH & S Management from the Call Centres Certificate III-IV Toolbox.
- Follow Occupational Health and Safety Policies and Procedures from the Call Centres – Faults, Credit, Enquiries Toolbox.
- The Fashion Toolbox has a whole unit on Following OH&S policies and procedures with an accompanying OH&S manual.
Comunicating with Clients
Communicating with customers and clients is a vital skill in most workplaces and is an essential competency in many qualifications. Many of the Flexible Learning Toolboxes include activities and reference material that can help your learners in this area.
Take a look at some examples of these activities:
- The Call Centres Certificate II Toolbox has a range of activities to help learners provide quality customer service on the telephone. These activities allow the learner to listen to both good and bad examples of telephone communication.
- The section on Communicating with Clients in the Library and Information Services Toolbox provides information, interactive activities and short videos to give learners the skills they need to communicate with clients.
- Communicating with Your Customers in the Small Business Management Toolbox covers many aspects of communication and encourages the learner to reflect on and improve their approach to communicating with customers.
- The Interacting with Clients activities in the Alcohol and Other Drug Work Toolbox help learners develop skills they may need to assist clients who sometimes present with challenging behaviours.
- Provide Good Customer Service in the Hairdressing Toolbox gives learners practice at taking telephone messages, and making and changing appointments.
Business tasks and administration
- Organise a Meeting from the Business Admin 2 Toolbox. The information about organising and conducting meetings is supported by sound and video clips.
- Design and Develop Documents also from the Business Admin 2 Toolbox.
- The Small Business Management Toolbox provides a variety of information and activities about managing a small business.
